Workshop service terms

Virtahuolto is a service of Virtatarvike Oy (Finnish Business ID 3385149-3). Our workshop is at Vetokuja 1 C, 01610 Vantaa, Finland. The seller is the same when you pay through Virtatarvike's online store. Goods purchased separately from that store are covered by its goods policies.

Submitting a form and choosing a preferred arrival time do not confirm an appointment. We agree with you on the scope, price or pricing basis and time before starting work. Online payment alone does not confirm an arrival time. Keep your request reference and any online store order number.

Each service description sets out what the package includes and excludes. Prices include 25.5% VAT. Additional work and its price are agreed separately before it is carried out.

Our work has a 24-month warranty from handover of the vehicle. We correct workmanship defects covered by the warranty free of charge. The warranty covers our work, not the entire vehicle. An unrelated fault or ordinary wear is not, by itself, covered by the workmanship warranty.

Any separate parts warranties are described with the part. The warranty does not limit our statutory liability for defects or consumer rights, which may continue after the warranty expires.

Contact us by email or phone with your service reference or order number. You can change or cancel a standard service free of charge before work starts. We do not charge an automatic cancellation or no-show fee.

If you ask us to stop work already started, we charge only for agreed work performed and itemised costs allowed by law. Special parts and other separately ordered purchases are agreed before ordering. Your statutory rights still apply.

Consumers generally have 14 days from concluding a distance service contract to withdraw. Notify us within that period, for example by email. You may use the template below.

We start work during the withdrawal period only at your express request. If you withdraw after work starts, a proportionate amount for the service performed may be payable where the legal conditions are met. The right to withdraw from a fully performed service ends only if you previously agreed to the early start and acknowledged losing the right once the service is fully performed. A booking request or payment alone is not this request or consent.

You may choose payment at the workshop or an available online payment method. Virtatarvike sends the online payment receipt separately. A service request acknowledgement is not a payment receipt.

We refund prepayment in full for a cancelled standard service that has not started. We also refund it if we cannot provide the service and no new appointment is agreed. We issue refunds without undue delay, within 14 days of the cancellation notice, to the original payment method. Any lawful amount for work already performed is itemised. We do not charge a refund handling fee. The payment provider and bank also determine when the amount appears in your account.

Tell us as soon as possible about a workmanship defect, including your reference, registration number and symptoms. Do not continue driving if the fault may affect road safety. Normally, allow us to inspect and correct the defect within a reasonable time. An urgent situation or another justified reason may require another workshop; keep the findings and receipts. This does not limit your statutory rights to a price reduction, termination or compensation.

Copy this text into an email and complete the details. Any other clear withdrawal notice is also sufficient. Do not send payment card details.

To: Virtatarvike Oy / Virtahuolto, huolto@virtahuolto.fi, Vetokuja 1 C, 01610 Vantaa, Finland. I hereby withdraw from the following service contract: Service and contract date: Service reference or order number (if known): Name and address: Date: Signature (only for a notice submitted on paper):

Open email

We first try to resolve the matter together. If no solution is reached, you may contact Consumer Advisory Services and refer the dispute to the Consumer Disputes Board. Finnish law applies without limiting mandatory consumer protections.

Consumer Advisory Services · Consumer Disputes Board